FAQs Print
Wednesday, 05 February 2014 00:08


I don't remember my username/password and I can't get the reset tools to work. What do I do?

  • If you are having issues getting your username or password reset, you can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 1-208-660-0712 and we will help get the issue fixed.

How do I order the birth kit if I don’t want everything in the kit?

  • Before removing items (unless listed as optional) please make sure your midwife is fine with the changes.
  • After making sure that changes are fine with your midwife:
  • Click the "Add to cart" button. (This will take you to a new screen that should now show a list of all the items and a "checkout" button. Here is where you will be able to change quantities or remove items.)
  • The red X will remove the item(s) completely.
  • If you just want to change the quantity of an item type the number you want in the box and then click the green double arrow button to update the item your cart. (***Each item must be updated individually or your changes will not be saved***)

How long will it take for me to receive my order?

  • Most orders using standard shipping will ship within one to two business days after your order is placed and will take from 3-5 business days to reach you.

What if I feel I need my items sooner than 3-5 business days?

  • We do offer expedited shipping rates. If you would like a quote on an expedited shipping rate, please call us at 1-208-660-0712.
  • Make sure to tell us what you would like to order as the rates will vary depending on the weight of the items.

Will I automatically be sent a tracking number for my shipment?

  • Yes we will send you a tracking number to the email address you provide us with when registering online. If for some reason you do not receive the tracking number within a few days and are wanting to know feel free to contact us by email or phone.

Can I return items/ How do I return items?

  • Please call us to get a return confirmation before returning anything. Items that are sent back without first obtaining a return confirmation will not be refunded.
  • We do accept returns on most items but due to the nature of certain items we cannot accept returns on all items.
  • Returns are subject to a 15% restocking fee.
  • We do not refund you for shipping when returning items.